We are in the era of feelings: it is necessary to build a bond of affection from the customer’s point of view. more than the cost itself.
Therefore, in addition to offering quality solutions, your business must convey to consumers how important they are to the company. They realize this when they receive fast service , when they can easily find communication channels with the brand and when the brand pays attention not only at the sales stage, but also once they have become a customer.
Why is the customer first
From an economic point of view, it may seem a bit obvious: all of the revenue of any company, as well as the maintenance of its workforce, is the result of the relationship with the customer. In short: if there are no buyers, the company closes.
Unfortunately, many professionals are not aware of this and believe nurse database that entrepreneurs are naturally rich. In fact, the percentage of entrepreneurs who achieve this feat is minimal. Therefore, the development of our economy depends directly on the way businesses relate to their customers.
At the height of the crisis that Brazil
Went through, in 2015 and 2016, the Brazilian market saw many businesses closing their doors. At that time, with the drop in jobs, it became even more difficult to find customers. With the rise in prices and the ruction in the nominal value of family income, consumers became more demanding.
As a result, businesses that They are valuing the experience did not provide differentiat use url structures that help your visitors customer service , putting the customer first, unfortunately saw their activities being shut down. Those that already value this in all stages of their process were mobile lead able to attract more customers and grow even during the crisis.