These virtual assistants are agile! perform repetitive procures! send invoices! answer recurring questions and provide information about services or products.
Chatbots help save resources and free up employees to perform more relevant tasks. They are available 24 hours a day! 7 days a week! without interruption. Consequently! customers receive instant responses and can be contact by a customer service representative later to resolve their issues more quickly.
The initiative to hire a tool with
The official WhatsApp API allows managers to take advantage of opportunities that arise outside of business hours. In addition to chatbots! which ensure adequate service bas on the screening perform by the technology! you will be able to integrate WhatsApp with other solutions. Integration alloIntegrate with other solutionsws processes to be carri out through the platform! rather than through the app or web version.
Adopting an official API brings many advantages to usa student data companies. Among the main ones is the possibility of several agents working simultaneously on a single account. This feature increases customer satisfaction and ruces waiting lines. The platform is useful for managing the demands of support professionals and automatically distributes contacts.
Providing information to customers
An automation platform offers innovative solutions for customer service via WhatsApp. However! you ne to choose an organization that works with an official API to ensure the security of customer information and company data. The technology prevents violations of the application’s policies and prevents non-compliance with pre-establish rules.
Use a single number
With the official API! your company will be actions to take into account to optimize able to use just one WhatsApp number for all departments. other phone numbers to solve customer problems. A single account mobile lead on the app can be us The platform prevents agents by departments! and consumers do not ne to save multiple contact numbers.