How to optimize your IT infrastructure
Adopting new technologies is a natural step towards optimizing processes, increasing productivity and rucing costs in the mium and long […]
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Marketing Basics
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The power of mobile marketing
According to research, people check their phones for messages or news every six and a half minutes . That’s about
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What their experience with your business has been like
Training your team is essential to delighting your customers. It is during training that employees understand and absorb the company
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Why is it so difficult to retain customers
To do this, a change of mindset is essential. If you want to know how to do this, continue reading.
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They are valuing the experience they have with a brand
We are in the era of feelings: it is necessary to build a bond of affection from the customer’s point
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Signs that the customer is not coming first
Focusing on the consumer also allows you to monitor whether your product or service still meets the public’s demands. This
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There is no honesty with the customer at all times
The customer is seen as just a number This signal works in a complementary way to the previous one! since
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What and how is customer centricity
For your business to be able to provide differentiated and customer-focused service! you need to change your mindset. Now is
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what are they and how do they affect customer experience?
Due to easier access to information and increasing market competitiveness! entrepreneurs have realized the need to change the way they
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The misinterpretation of information about customer expectations
There are several reasons for this misinterpretation! including conducting inefficient market research; access to insufficient or inaccurate information about the
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This happens in practice we can mention
This is because it is a failure between the promises made by the company and the services it provides. This
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What are the benefits of doing a quality gap analysis
Below! we have select some of the main benefits of understanding and analyzing quality gaps in a company. Contributes to