Named and simultaneous Chat2Desk has two ways of pricing the number of operators. They are called personal and simultaneous licenses. Read on to find out how they differ and when they are needed.
- Why do we need licenses?
- Differences between registered and simultaneous licenses
- Economic benefit for the company
- Results
Why do we need licenses Named and simultaneous ?
One of the components of the cost of a SaaS service is payment for the number of users. The more employees, the more you usually have to pay. There are two types of pricing and, accordingly, licenses: by the number of employees working in the service or by the number of workstations.
What do licenses provide:
- Statistics. For each operator, you can turkey whatsapp data information: workload, response speed, average rating. This is contained in the aggregated statistics .
- Security. Each operator has its own password, which is not transmitted and changes periodically.
- Logging. Each operator action in the how we create quality expert content at uklon is marked by the system. Therefore, you can establish control over who and at what time entered the system.
Depending on the number of people working at the moment, licenses can be personal or simultaneous. And each company has its own advantageous approach.
Differences between registered and simultaneous licenses
- Nominal
This is a standard practice for software providers. Access list of us mobile phone numbers the program is provided to the employee, not to the computer or workstation. For example, there are 30 employees on staff and they all communicate with clients at the same time. Then the organization purchases 30 licenses, for each operator. To work, you just need to log in with your login and password at any time.
- Simultaneous
It came from CRM systems, for which it is a way to save money. Licenses for computers or workstations. Such licenses allow operators to work in shifts. For example, a company has 30 employees who work in shifts. At the same time, 5 people communicate with clients. There is no point in buying licenses for all operators, so the company buys only 5 licenses.
This approach is convenient if the software is used little, and most of the work occurs in other services.
Economic benefit for the company
There are 10 sales managers at the Romashka company, and they all work five days a week from 9 to 18. That is, all 10 employees must be at their workplaces at the same time.
Personal license
500 rubles * 10 licenses per month = 5000 rubles per month.
Concurrent license
1750 rubles * 10 licenses per month = 17500 rubles per month.
In the case when most employees always work in parallel, it is more profitable to purchase personal licenses (in the example, the difference is 12,500 rubles per month).