Always remember that WhatsApp is a tool us by people to get in touch with colleagues, friends and family. Therefore, don’t “suffocate” the customer with excessive messages.
Despite the advantages, you ne to be very careful when sending messages relat to your company on this channel . of customer service via WhatsApp is convenience and agility for consumers.
Keep your messaging volume
A reasonable level and never contact people who have not given specific permission to be contact via WhatsApp.
Take advantage of automatic messages! Integrating the WhatsApp Business API with customer service platforms allows companies to offer automatic responses via chatbots. This way, customers will receive the student data fastest possible service — after all, no employee, no matter how efficient, can deliver the same results as a bot in this regard.
Using chatbots is a way to keep customer service running 24 hours a day, 7 days a week. Even if the bot is unable to answer the customer’s question, it records the contact and the employee can get in touch later.
Using chatbots is another way to improve
The customer experience. In addition to answering pertinent questions and recording consumer data, chatbots are able to direct the customer to a real-life representative — if the issue the consumer wants that’s why you should also analyze the growth of your community to address is more complex.
As we saw in the article, working via WhatsApp is not only possible, but it is also a great way to modernize your company’s processes . With some care to avoid excesses and maintain that purely It is crucial to keep in mind professional contact, your business can only benefit from this means of service. There is no right or wrong indicator. It will depend on the nes of your company, the results mobile lead you intend to achieve and the reality of your business.