They are valuing the experience they have with a brand
We are in the era of feelings: it is necessary to build a bond of affection from the customer’s point […]
Digital Marketing
Digital Marketing
Signs that the customer is not coming first
Focusing on the consumer also allows you to monitor whether your product or service still meets the public’s demands. This
Digital Marketing
There is no honesty with the customer at all times
The customer is seen as just a number This signal works in a complementary way to the previous one! since
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What and how is customer centricity
For your business to be able to provide differentiated and customer-focused service! you need to change your mindset. Now is
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what are they and how do they affect customer experience?
Due to easier access to information and increasing market competitiveness! entrepreneurs have realized the need to change the way they
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The misinterpretation of information about customer expectations
There are several reasons for this misinterpretation! including conducting inefficient market research; access to insufficient or inaccurate information about the
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This happens in practice we can mention
This is because it is a failure between the promises made by the company and the services it provides. This
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What are the benefits of doing a quality gap analysis
Below! we have select some of the main benefits of understanding and analyzing quality gaps in a company. Contributes to
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How to make a quality gap diagram
It is not enough to simply identify a company’s quality gaps. It is necessary to create a GAPS diagram so
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How to deal with WhatsApp with many messages in the company
WhatsApp is a great communication channel that is being us by companies in their marketing strategies. This application has millions
Digital Marketing
The names and specify whether the lead is in the attraction
Organize the contact details of customers who interact with your company to spe up message responses. Without organization, it will
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The platform prevents agents from having to provide
These virtual assistants are agile! perform repetitive procures! send invoices! answer recurring questions and provide information about services or products.