Check out 7 practical tips on how to work via WhatsApp
WhatsApp is great for catching up with friends, but that’s not all it’s for: companies can also use WhatsApp to […]
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The attendant will have a more precise idea of the language
With this information available, to be us and how to approach that consumer. Have you set up opening hours? Make
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It is crucial to keep in mind that the main functionality
Always remember that WhatsApp is a tool us by people to get in touch with colleagues, friends and family. Therefore,
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Who is the person on the other end of the line
For this reason, it is ideal for professionals to be able to think quickly when fac with a variety of
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The issues that were pending during
Finally! payment methods! shipping methods and other aspects involv in closing the call must be establish. Be sure to send
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How to implement Lean Six Sigma
See how to apply the DMAIC mnemonic in IT: define: it is necessary to define exactly the functions that the
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What is it and what are the benefits of the strategy
To succe in the services market and achieve stability in your niche, it is necessary, in addition to having good
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What are the benefits of implementing Service strategy
Check out the main benefits of implementing Customer Service right now. Competitiveness The first benefit we can mention relat to
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This differentiated service is a good way to gain positive points
To avoid this situation! Customer Service comes up with proposals to mitigate the impact of a problem in the purchase
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What is the concept of a telemarketing script
What are your company’s telemarketing training programs like? The call center is usually the first point of contact for customers
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What are the resources for creating a good telemarketing script
This mechanism favors internal and external contacts, who know how to proceed in a given situation. Of course, many
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What are the steps to make a telemarketing script
Presentation Objectively! the attendant must provide their professional details to the customer: in addition to the greeting! say the name!