Where to store goods (warehouse rental! own production).
for storage in bulk
An example of the implementation of storage of goods for the Sibur online store.
How to organize delivery (courier services! pick-up points! logistics partners).
D2C delivery
An example of the implementation telegram number list of delivery conditions.
Terms of payment and return
An example of the implementation of return conditions.
- Increase customer loyalty
Shoppers are used to marketplaces emails that are automatically sent at different point that offer return guarantees! fast shipping! and verified reviews. New brands entering D2C face a problem of mistrust:
Customers are wary of scammers! especially when advance payment is required.
Not enough reviews and botswana business directory recommendations.
No experience interacting with the brand.
customer trust
An example of a channel for building user trust in a brand in an online store.
- Compete with marketplaces and retailers
Even when switching to D2C! the manufacturer continues to compete with marketplaces that offer similar products:
Marketplaces make it easier for customers to compare prices.
Retailers have more financial resources for advertising and discounts.
Buyers are accustomed to fast delivery and marketplace bonuses.
block shares
An example of implementing a block of promotions in an online store.
- Eliminate technical risks and protect against cyber threats
Developing your own online store and digital sales channels requires serious investments in IT infrastructure. Potential problems:
Website failures! loss of orders.
Protecting customer data from leaks.
Support for interface and mobile version.
Switching to D2C requires serious investment and a clear strategy. Despite the difficulties! businesses manage to increase profits! build direct relationships with customers! and gain full control over the brand.