For this reason, it is ideal for professionals to be able to think quickly when fac with a variety of questions. If a customer asks how they got their phone number, for example, it is important for your company to be honest, especially at a time when people are increasingly concern about data security.
Once the call has been forward, questions can be ask about preferences and satisfaction surveys. Here, it is important to keep in mind the questions to be ask to that client and also questions that the professional should ask himself before initiating any type of contact, such as:
Why this person sought the service
(try to link the type of company with your solution);
what data can add value to that conversation, among others.
As for the questions to be ask to the client, the following should be highlight:
questions that make the attendant understand job seekers data exactly where the customer’s pain lies;
the importance of evaluating why the customer considers your solution to be ideal for the business;
understanding of your satisfaction in relation to that moment;
analysis of your experience in relation to the product or service (or the competitor’s product and service, in cases where the customer already has a contract with another company), among others.
Solution, service and product
After raising questions regarding the contact, the match urls to your campaign content attendant must present the product, service or solution, accompani by its specific values and charges.
It is not enough to simply present the service or product. It is important to provide humaniz service, regardless of the channel , as well as empathetic service. This will help ensure greater Who is the person on the memorability mobile lead on the part of the customer (easiness in remembering your brand), greater effectiveness in the care you provide to that customer, in addition to ensuring a stronger relationship with your business.