There is an industry classification of use cases for AI-powered WhatsApp chatbots.
1. AI-powered WhatsApp Chatbot for E-Commerce
Here is a list of unique use cases for an AI-powered chatbot for your eCommerce business.
Customized Product Preferences:
Prefer products to customers based on their preferences and past orders. It will ask related queries to know the requirements and share products from your company.
Voice/Visual Search: Customers can share images of the products they want to buy and the chatbot will prioritize the relevant products from the catalog.
Full cycle e-commerce:
From lead generation to product demonstration and sales, an AI-powered WhatsApp bot can handle it all.
Share discounts and current offers: Provide discounts and increase sales of products according to the customer’s past purchases, improve sales automation 24/7. With WhatsApp payments, you can also collect payments directly in WhatsApp.
AI-powered customer support: Instantly answer frequently asked questions about products, returns, and policies in the customer’s preferred language. Offer a fully personalized experience.
Post-purchase support: Provide usage instructions, product care tips, and troubleshooting instructions.
Use an intelligent AI-powered chatbot to automate your banking processes.
2. AI-powered WhatsApp chatbot for credit and insurance companies
Check your credit eligibility and get pre-approved instantly : No more! WhatsApp’s AI-powered chatbot assesses users’ creditworthiness with quick questions and answers and lets them know if they’re eligible for a loan right within WhatsApp.
Get the best loan and insurance plans : Based on the customer’s needs, the chatbot compares loan products, insurance policies and premium rates to recommend the right choice.
Seamless document collection and E-KYC: Users can upload documents, complete KYC, and track approvals, all within WhatsApp.
Faster Claims Processing : The chatbot helps file insurance claims, collect necessary data, and offers real-time status updates, making the process smoother than ever before.
Fast EMI and Loan Repayment Calculations: Help customers estimate EMIs in real-time and offer them multiple repayment options and interest rates in a simple chat.
The technology automates banking and financial transactions using an AI-powered chatbot.